Technical Support Specialist with experience in Aviation, Government or Security industry – UK
We are looking for a Technical Support Specialist. This is a full time position, with split between field and office work. The role will be based in the UK.
Responsibilities
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Reporting to a Service Delivery Manager closely liaising with a Technical Lead, analysing incidents and investigating root cause of problems. Present findings via incident reports;
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Routine system maintenance and server checks to ensure system is in correct working order and applying software fixes and updates;
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Testing and configuration of new systems either OS or bespoke Vision Box equipment;
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Completion and ongoing management of technical documentation;
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Identifying faults both remotely and at sites;
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Responding to incidents, supporting Level 1 and Level 2 engineers, performing break/fix activities after escalations from sites;
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Liaising with customers on site, via telephone or remotely and proactively communicating with UK and Head Office Teams, escalating issues and identifying areas where service can be improved;
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Analysis of system performance.
Skills and experience
Software skills
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5 years+ experience working in an Application Software Support Environment;
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Experience working with Windows Operating Systems, including XP, Win 7, Win 8, Windows Server 2012 and be able to configure PCs and Servers Diagnose and troubleshoot errors;
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Strong analytical skills to carry out root cause analysis on bespoke applications or MS Operating Systems;
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Remote support experience, preferably VNC;
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Complex troubleshooting skills is an advantage;
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Microsoft SQL Server Experience with Transact – SQL;
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Networking Experience, as minimum CompTIA N+ level or similar;
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String MS Office skills, including Word and Excel.
Hardware skills
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Willing to be ‘hands on’ and with experience of diagnosing hardware faults;
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Be able to build and troubleshoot desktop computers and peripherals;
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Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment;
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Experience in electrical and electromechanical testing
Additional requirements
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Must be clearable to UK Government Security Clearance (SC) level;
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Eligible to work in the UK with full driving license and geographically mobile;
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Must be comfortable operating independently within customer environments;
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Must be self-motivated;
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Have a passion for excellence.
Desirable skills
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Relevant experience of working in Aviation, Government, Security or similar environments;
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Windows Server building experience is an advantage;
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Knowledge of biometric technologies equipment is an advantage;
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Awareness and understanding of ITIL processes.
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Should have availability to travel within UK on a continuous basis and to travel outside UK occasionally.
Duration: 6-12 months +
Rate: Please quote your best day rate or expected salary
Client will consider freelance or full time employees for this role.
LinkedIn: www.linkedin.com/in/EmmaCrawford
