Technical Support Specialist with experience in Aviation, Government or Security industry – UK

We are looking for a Technical Support Specialist. This is a full time position, with split between field and office work. The role will be based in the UK.

Responsibilities

• Reporting to a Service Delivery Manager closely liaising with a Technical Lead, analysing incidents and investigating root cause of problems. Present findings via incident reports;

• Routine system maintenance and server checks to ensure system is in correct working order and applying software fixes and updates;

• Testing and configuration of new systems either OS or bespoke Vision Box equipment;

• Completion and ongoing management of technical documentation;

• Identifying faults both remotely and at sites;

• Responding to incidents, supporting Level 1 and Level 2 engineers, performing break/fix activities after escalations from sites;

• Liaising with customers on site, via telephone or remotely and proactively communicating with UK and Head Office Teams, escalating issues and identifying areas where service can be improved;

• Analysis of system performance.

Skills and experience

Software skills

• 5 years+ experience working in an Application Software Support Environment;

• Experience working with Windows Operating Systems, including XP, Win 7, Win 8, Windows Server 2012 and be able to configure PCs and Servers Diagnose and troubleshoot errors;

• Strong analytical skills to carry out root cause analysis on bespoke applications or MS Operating Systems;

• Remote support experience, preferably VNC;

• Complex troubleshooting skills is an advantage;

• Microsoft SQL Server Experience with Transact – SQL;

• Networking Experience, as minimum CompTIA N+ level or similar;

• String MS Office skills, including Word and Excel.

Hardware skills

• Willing to be ‘hands on’ and with experience of diagnosing hardware faults;

• Be able to build and troubleshoot desktop computers and peripherals;

• Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment;

• Experience in electrical and electromechanical testing

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Additional requirements​

• Must be clearable to UK Government Security Clearance (SC) level;

• Eligible to work in the UK with full driving license and geographically mobile;

• Must be comfortable operating independently within customer environments;

• Must be self-motivated;

• Have a passion for excellence.

Desirable skills

• Relevant experience of working in Aviation, Government, Security or similar environments;

• Windows Server building experience is an advantage;

• Knowledge of biometric technologies equipment is an advantage;

• Awareness and understanding of ITIL processes.

• Should have availability to travel within UK on a continuous basis and to travel outside UK occasionally.

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Duration: 6-12 months +

Rate: Please quote your best day rate or expected salary

Client will consider freelance or full time employees for this role.

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LinkedIn:  www.linkedin.com/in/EmmaCrawford