Technical Support Specialist with experience in Aviation, Government or Security industry – UK

We are looking for a Technical Support Specialist. This is a full time position, with split between field and office work. The role will be based in the UK.

 

Responsibilities

  • Reporting to a Service Delivery Manager closely liaising with a Technical Lead, analysing incidents and investigating root cause of problems. Present findings via incident reports;

  • Routine system maintenance and server checks to ensure system is in correct working order and applying software fixes and updates;

  • Testing and configuration of new systems either OS or bespoke Vision Box equipment;

  • Completion and ongoing management of technical documentation;

  • Identifying faults both remotely and at sites;

  • Responding to incidents, supporting Level 1 and Level 2 engineers, performing break/fix activities after escalations from sites;

  • Liaising with customers on site, via telephone or remotely and proactively communicating with UK and Head Office Teams, escalating issues and identifying areas where service can be improved;

  • Analysis of system performance.

 

Skills and experience

 

Software skills

  • 5 years+ experience working in an Application Software Support Environment;

  • Experience working with Windows Operating Systems, including XP, Win 7, Win 8, Windows Server 2012 and be able to configure PCs and Servers Diagnose and troubleshoot errors;

  • Strong analytical skills to carry out root cause analysis on bespoke applications or MS Operating Systems;

  • Remote support experience, preferably VNC;

  • Complex troubleshooting skills is an advantage;

  • Microsoft SQL Server Experience with Transact – SQL;

  • Networking Experience, as minimum CompTIA N+ level or similar;

  • String MS Office skills, including Word and Excel.

 

Hardware skills

  • Willing to be ‘hands on’ and with experience of diagnosing hardware faults;

  • Be able to build and troubleshoot desktop computers and peripherals;

  • Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment;

  • Experience in electrical and electromechanical testing

Additional requirements

  • Must be clearable to UK Government Security Clearance (SC) level;

  • Eligible to work in the UK with full driving license and geographically mobile;

  • Must be comfortable operating independently within customer environments;

  • Must be self-motivated;

  • Have a passion for excellence.

 

Desirable skills

  • Relevant experience of working in Aviation, Government, Security or similar environments;

  • Windows Server building experience is an advantage;

  • Knowledge of biometric technologies equipment is an advantage;

  • Awareness and understanding of ITIL processes.

  • Should have availability to travel within UK on a continuous basis and to travel outside UK occasionally.

Duration: 6-12 months +

Rate: Please quote your best day rate or expected salary

Client will consider freelance or full time employees for this role.

LinkedIn:  www.linkedin.com/in/EmmaCrawford

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