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Senior Network Security Engineer, UK (LHR)

AIRPORT: We are currently looking for a Senior Security Network Engineer to provide operational support for the firewall and security devices at this airport.

  • Provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained

  • Manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures

  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)

  • Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations

  • When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA

  • Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups

  • Ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management of Incidents

  • Support the senior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Team lead

  • Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations

  • Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided

  • Report and escalate to the next level those problems which cannot be fixed

  • Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations

  • Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems.

Candidate Profile:

  • Essential Extensive hands-on experience with Palo Alto Networks firewalls, and management platforms

  • Minimum 3-5 years of experience in network support

  • Must have dealt directly with external customers delivering to SLAs

  • Experience with Check Point and Fortinet firewalls

  • Working with Cisco networks, F5 load balancers.

Candidate Knowledge & Skills:

  • Knowledge and understanding in one or several of the following domains

  • Network protocols and services, System and Applications

  • Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction

  • Ability and motivation to work in a team and be part of an on call out of hours support team

  • Ability to support, troubleshoot, analyse and investigate on proprietary systems- Installation and configuration of end user applications and software

  • Ability to analyse, draw conclusions, and create solutions to customer's moderately complex problems

  • Knowledge and ability to install and repair Firewalls, and other network equipment

  • Ability to build relationships with peer and management levels both with clients and the company management

  • Ability to troubleshoot LAN topologies based on TCP/IP

  • Product and Service knowledge in several of the following areas at intermediary and advanced levels

  • Exposure to ITIL and to IT and network components and principles.

Duration: 12 months + or full time.

Rate: Please quote expected salary or day rate.

Client will consider freelance or full time employees for this role.

Email: Emma@which-consulting.com

LinkedIn: www.linkedin.com/in/EmmaCrawford

Ref: S1-A-SNSE

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