Senior Network Security Engineer, UK (LHR)

AIRPORT: We are currently looking for a Senior Security Network Engineer to provide operational support for the firewall and security devices at this airport.

Provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained
Manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures
Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
Ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management of Incidents
Support the senior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Team lead
Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
Report and escalate to the next level those problems which cannot be fixed
Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems.

Candidate Profile:

Essential Extensive hands-on experience with Palo Alto Networks firewalls, and management platforms
Minimum 3-5 years of experience in network support
Must have dealt directly with external customers delivering to SLAs
Experience with Check Point and Fortinet firewalls
Working with Cisco networks, F5 load balancers.

Candidate Knowledge & Skills:

Knowledge and understanding in one or several of the following domains
Network protocols and services, System and Applications
Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction
Ability and motivation to work in a team and be part of an on call out of hours support team
Ability to support, troubleshoot, analyse and investigate on proprietary systems- Installation and configuration of end user applications and software
Ability to analyse, draw conclusions, and create solutions to customer's moderately complex problems
Knowledge and ability to install and repair Firewalls, and other network equipment
Ability to build relationships with peer and management levels both with clients and the company management
Ability to troubleshoot LAN topologies based on TCP/IP
Product and Service knowledge in several of the following areas at intermediary and advanced levels
Exposure to ITIL and to IT and network components and principles.