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AIR TRANSPORT: Be the prime interface to customers on technical & commercial matters and lead customer engagements, from initial contact to solution deployment; Establish and maintain a professional relationship with customers; Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements; Work closely with Account Managers/Directors to develop sales and accounts development strategies; Promote the Client by furnishing customers with comprehensive, up-to-date information on current products, product enhancements and new solutions, through customer meetings and workshops.
Further key responsibilities include:
Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally;
Support the technical qualification of customers' communication needs through knowledge of current, new or evolving technologies;
Lead and liaise with various internal stakeholders, such as Pricing, Customer Service, and Project Management, to build business case for customer proposals;
Own the technical and commercial parts of proposals submitted to customers;
Work closely with project manager to ensure efficient transfer of projects for implementation;
Collect and report on all customer service subscription parameters in order to analyze and identify potential customers' requirements and proactively work with customers to source for new opportunities;
Interact with colleagues to gain and share ideas and opportunities, provide coaching and mentoring in pre-sales activities.
This role may require managing and/or mentoring of up to 10 people.
Experience:
Solid experience in Information Technology, Telecom Industry or Air Transport Industry technology in a technical pre-sales role.
Proven track record in producing, communicating, and documenting successful technical customer solutions proposals.
Knowledge & Skills:
Knowledge of technologies such as networks, Baggage management, Airport Operations and passenger management applications
Knowledge of technical and commercial aspects of the Air Transport Industry a plus
Capable of interacting with key decision makers
Customer facing and interpersonal skills
Commercial and financial awareness- Problem resolution skills
Presentation skills
Profession Competencies:
Business Acumen
Financial Acumen
Supplier Relationship Management
Creating Value Proposition
Solutions Design
Bid Management
Core Competencies
Adhering to Principles & Values
Creating & Innovating
Customer Focus
Results Orientation
Education & Qualifications
Degree or equivalent experience in Engineering, Computer Technologies, or Business.
MBA is a plus.
Air Transport Industry related certification is a plus.
Role can based in either Jordan or Lebanon.
Duration: 12 months + or full time.
Rate: Please quote expected salary or day rate.
Client will consider freelance or full time employees for this role.
Email: Emma@which-consulting.com
LinkedIn: www.linkedin.com/in/EmmaCrawford
Ref: S1-A-SSD-Air