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Senior Solution Designer - Airport IT Solutions, Jordan (AMM)

AIR TRANSPORT: Be the prime interface to customers on technical & commercial matters and lead customer engagements, from initial contact to solution deployment; Establish and maintain a professional relationship with customers; Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements; Work closely with Account Managers/Directors to develop sales and accounts development strategies; Promote the Client by furnishing customers with comprehensive, up-to-date information on current products, product enhancements and new solutions, through customer meetings and workshops.

Further key responsibilities include:

  • Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally;

  • Support the technical qualification of customers' communication needs through knowledge of current, new or evolving technologies;

  • Lead and liaise with various internal stakeholders, such as Pricing, Customer Service, and Project Management, to build business case for customer proposals;

  • Own the technical and commercial parts of proposals submitted to customers;

  • Work closely with project manager to ensure efficient transfer of projects for implementation;

  • Collect and report on all customer service subscription parameters in order to analyze and identify potential customers' requirements and proactively work with customers to source for new opportunities;

  • Interact with colleagues to gain and share ideas and opportunities, provide coaching and mentoring in pre-sales activities.

This role may require managing and/or mentoring of up to 10 people.


  • Solid experience in Information Technology, Telecom Industry or Air Transport Industry technology in a technical pre-sales role.

  • Proven track record in producing, communicating, and documenting successful technical customer solutions proposals.

Knowledge & Skills:

  • Knowledge of technologies such as networks, Baggage management, Airport Operations and passenger management applications

  • Knowledge of technical and commercial aspects of the Air Transport Industry a plus

  • Capable of interacting with key decision makers

  • Customer facing and interpersonal skills

  • Commercial and financial awareness- Problem resolution skills

  • Presentation skills

Profession Competencies:

  • Business Acumen

  • Financial Acumen

  • Supplier Relationship Management

  • Creating Value Proposition

  • Solutions Design

  • Bid Management

Core Competencies

  • Adhering to Principles & Values

  • Creating & Innovating

  • Customer Focus

  • Results Orientation

Education & Qualifications

  • Degree or equivalent experience in Engineering, Computer Technologies, or Business.

  • MBA is a plus.

  • Air Transport Industry related certification is a plus.

Role can based in either Jordan or Lebanon.

Duration: 12 months + or full time.

Rate: Please quote expected salary or day rate.

Client will consider freelance or full time employees for this role.



Ref: S1-A-SSD-Air

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