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IT Air Transport Business Analyst, Netherlands (RTM)

AIR TRANSPORT: The Business Analyst identifies and understands business issues and processes. The role defines and documents customer needs to produce functional requirements and provide functional subject matter expertise for development and customer facing teams. The Business Analyst provides a great deference of documents from sales, project management, software development, deployment to support compliant with business processes.

Support the Product Management team in achieving the strategic, financial and customer satisfaction objectives for the given portfolio of products. This role will develop specialist knowledge of a defined product and act as a product liaison between industry experts, customers, product managers, service management and various departments to ensure the product remains attractive to market.

Key Responsibilities:

  • Analyze and document customer requirements and business process

  • Provide guidance for solution designers to scope site implementations

  • Able to define appropriate customer facing and internal technical documentation

  • Able to define clear and unambiguous requirements development user stories to support sprint development

  • Facilitate release documentation with Product Owner

  • Able to meet timelines and adjust to changing priorities

  • SME on product functionality i.e. should know end to end application functionality.


3 years’ experience in business analysis in the Airline Domain.

Knowledge & Skills

  • SITA Portfolio understanding

  • Familiarity with Self Service Applications processes (Kiosk, SBD, Web)

  • Knowledge of the IT & ATI industries

  • Understanding of market requirements and functional specifications

  • Knowledge of Product Management, Stage Gate or other product development methodology

  • Customer focused

  • Ability to work with team members (Dev-, Product team) to analyze/define requirements/solutions to support the product roadmap

  • Excellent written and verbal communication skills

  • Able to work independently and seek assistance when needed to ensure task objectives are met

  • Knowledge of Microsoft Office tools including Visio.

Education & Qualifications

Bachelor's degree or related field or equivalent work experience required.

Duration: 12 months + or full time.

Rate: Please quote expected salary or day rate.

Client will consider freelance or full time employees for this role.



Ref: S1-A-IT-BA

#AirTransport #Business #Analysts #Product #IT #RTM #Netherlands