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Airport Operations Business Consultant, Middle East (DBX), India & Africa

AIRPORT: Using your expertise and in-depth knowledge of Airport Operations: Work with clients to understand current business processes; provide focused consultancy to provide new ways to optimize the client's business using Client Technologies; train client superusers and facilitate the configuration and setup of the Client Systems; work with clients and 3rd party vendors to integrate Systems in the local environment; conduct User Acceptance Tests; Provide early-life support after go-live. The role as business consultant includes up to 50% travel activities to customer sites.

Key Responsibilities:

  • Work with customers to provide consultancy services and advice to resolve key business issues within field of expertise

  • Consultancy activities include capturing and prioritizing of customer needs and business requirements, re-design of business processes, building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement

  • Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy

  • Configure software according to business needs and technical requirements

  • Act as the bridge between customer and Product Management to bridge new customer requirements and facilitate the evolution of the Client Products

  • Deliver as part of delivery team consulting assignments to build trusted relationships with customers, present key findings and recommendations, demonstrate technical credibility and obtain field/customer feedback

  • Provide Subject Matter Expert support to the Sales Force

  • Execute consulting methodology and quality in accordance with corporate and regional standard (deliverables, customer satisfaction, profitable P&L, various indicators)

  • Keep current with new technologies and industry trends.

Education and Qualifications

  • Business, Engineering or Information Systems degree or equivalent work experience required

  • Business Analysis qualification preferred

  • Project Management qualification preferred

Experience

  • At least 7 years of Business and Technical consultancy experience in the IT & Telecommunications industry

  • Experience implementing complex software solutions at customers

  • Basic team management experience/working in matrix managed organizations

  • Operating at Senior levels of customer (Heads of Depts/Functions)

  • Understanding of Airline Industry IT environment is an advantage, specifically Airport Operations.

Duration: 6 months +

Rate: Please quote expected salary or day rate.

Client will consider freelance or full time employees for this role.

Email: Emma@which-consulting.com

LinkedIn: www.linkedin.com/in/EmmaCrawford

Ref: S1-A-AO-BC

#Airline #Airport #Business #Operations #Technical #DBX #UAE

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