AIRPORT/AIRLINE: We are looking for a Technical Support Specialist. This is a full time position, with split between field and office work. The role will be based in the UK. Responsibilities will include: Reporting to a Service Delivery Manager closely liaising with a Technical Lead, analysing incidents and investigating root cause of problems. Present findings via incident reports; as well as
Routine system maintenance and server checks to ensure system is in correct working order and applying software fixes and updates
Testing and configuration of new systems either OS or bespoke Vision Box equipment
Completion and ongoing management of technical documentation
Identifying faults both remotely and at sites
Responding to incidents, supporting Level 1 and Level 2 engineers, performing break/fix activities after escalations from sites
Liaising with customers on site, via telephone or remotely and proactively communicating with UK and Head Office Teams, escalating issues and identifying areas where service can be improved
Analysis of system performance.
Skills and experience
5 years+ experience working in an Application Software Support Environment
Experience working with Windows Operating Systems, including XP, Win 7, Win 8, Windows Server 2012 and be able to configure PCs and Servers Diagnose and troubleshoot errors
Strong analytical skills to carry out root cause analysis on bespoke applications or MS Operating Systems
Remote support experience, preferably VNC
Complex troubleshooting skills is an advantage
Microsoft SQL Server Experience with Transact – SQL
Networking Experience, as minimum CompTIA N+ level or similar
String MS Office skills, including Word and Excel.
Willing to be ‘hands on’ and with experience of diagnosing hardware faults
Be able to build and troubleshoot desktop computers and peripherals
Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment
Experience in electrical and electromechanical testing.
Must be clearable to UK Government Security Clearance (SC) level
Eligible to work in the UK with full driving license and geographically mobile
Must be comfortable operating independently within customer environments
Must be self-motivated
Have a passion for excellence.
Relevant experience of working in Aviation, Government, Security or similar environments
Windows Server building experience is an advantage
Knowledge of biometric technologies equipment is an advantage
Awareness and understanding of ITIL processes
Should have availability to travel within UK on a continuous basis and to travel outside UK occasionally.
Duration: 6-12 months +
Rate: Please quote your best day rate or expected salary.
Client will consider freelance or full time employees for this role.