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Technical Support Specialist with experience in Aviation, Government or Security industry – UK (LHR)

AIRPORT/AIRLINE: We are looking for a Technical Support Specialist. This is a full time position, with split between field and office work. The role will be based in the UK. Responsibilities will include: Reporting to a Service Delivery Manager closely liaising with a Technical Lead, analysing incidents and investigating root cause of problems. Present findings via incident reports; as well as

  • Routine system maintenance and server checks to ensure system is in correct working order and applying software fixes and updates

  • Testing and configuration of new systems either OS or bespoke Vision Box equipment

  • Completion and ongoing management of technical documentation

  • Identifying faults both remotely and at sites

  • Responding to incidents, supporting Level 1 and Level 2 engineers, performing break/fix activities after escalations from sites

  • Liaising with customers on site, via telephone or remotely and proactively communicating with UK and Head Office Teams, escalating issues and identifying areas where service can be improved

  • Analysis of system performance.

Skills and experience

Software skills

  • 5 years+ experience working in an Application Software Support Environment

  • Experience working with Windows Operating Systems, including XP, Win 7, Win 8, Windows Server 2012 and be able to configure PCs and Servers Diagnose and troubleshoot errors

  • Strong analytical skills to carry out root cause analysis on bespoke applications or MS Operating Systems

  • Remote support experience, preferably VNC

  • Complex troubleshooting skills is an advantage

  • Microsoft SQL Server Experience with Transact – SQL

  • Networking Experience, as minimum CompTIA N+ level or similar

  • String MS Office skills, including Word and Excel.

Hardware skills

  • Willing to be ‘hands on’ and with experience of diagnosing hardware faults

  • Be able to build and troubleshoot desktop computers and peripherals

  • Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment

  • Experience in electrical and electromechanical testing.

Additional requirements​

  • Must be clearable to UK Government Security Clearance (SC) level

  • Eligible to work in the UK with full driving license and geographically mobile

  • Must be comfortable operating independently within customer environments

  • Must be self-motivated

  • Have a passion for excellence.

Desirable skills

  • Relevant experience of working in Aviation, Government, Security or similar environments

  • Windows Server building experience is an advantage

  • Knowledge of biometric technologies equipment is an advantage

  • Awareness and understanding of ITIL processes

  • Should have availability to travel within UK on a continuous basis and to travel outside UK occasionally.

Duration: 6-12 months +

Rate: Please quote your best day rate or expected salary.

Client will consider freelance or full time employees for this role.



Ref: V1-A-TSS-UK

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