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Technical Support Specialist, English & Dutch speaking – Netherlands (AMS)

AIRPORT/AIRLINE: We are currently looking for a Support Specialist, with a combination of hardware and software support skills, to work in a dynamic fast growing company and with leading edge products. Reporting to the Benelux Service Manager, this is a full time position, with split between field and office work. The role will be based in Amsterdam.

Responsibilities

  • Mixture of routine system maintenance to ensure system is in correct working order and applying software fixes and updates. Identifying faults both remotely and at sites

  • Responding to incidents and performing break/fix activities when errors and faults occur. Liaising with customer on site and remotely and proactively communicating with the Service Manager, escalating issues and identifying areas where service can be improved

  • Providing on site early life support and training users of the system

  • Analysis of system performance in relation to business benefits

  • Publishes articles on technical support issues in Vision Box knowledge base

  • Document cases, recommendations, and resolutions clearly in the ticketing system

  • Collaborate with Technical Support, Sustaining Engineering and Sales Consultants to resolve highly complex technical issues associated with deployment.

Skills and experience

  • IT Support experience, working at a minimum of 2nd level – working with Windows Operating Systems, able to undertake diagnostics and troubleshooting errors. Good knowledge of networking

  • Software skills – should have experience working in a Technical Support Environment. Experience working with Windows Operating Systems, able to undertake diagnostics and troubleshooting errors. Experience of software product support and with complex troubleshooting skills an advantage

  • Hardware skills – willing to be ‘hands on’ and with experience of diagnosing hardware faults. Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment is an advantage

  • Interpersonal skills – must be comfortable operating alone within customer environment and working within a small team. Must have excellent time management and organisational skills, able to communicate well to customers and be comfortable liaising with other colleagues overseas. Well presented

  • Experience of working within an international culture and in an ITIL service environment an advantage.

Additional Requirements

  • Must be able to travel within the Benelux region and occasionally outside Benelux

  • Eligible to work in Netherlands

  • Good English and Dutch level.

Duration: 6-12 months +

Rate: Please quote your best day rate or expected salary.

Client will consider freelance or full time employees for this role.

Email: Emma@which-consulting.com

LinkedIn: www.linkedin.com/in/EmmaCrawford

Ref: V1-A-TSS-N

#Airport #Airline #Government #Technical #Hardware #Software #Support #AMS #Netherlands