Government Service Manager

  • Extensive customer service experience for major telecom players & consulting firms

  • Excellent technical background with experience in Telephony Systems Technology, Call Centre tools & CRM systems

  • Strong team leadership, motivational, & coaching skills; maintains a consultative coaching style & has extensive interviewing & hiring experience

  • Experience includes establishing performance goals to meet efficiency levels, sales targets, & quality assurance standards

  • Developed and implemented many airline start-up operations, transformation projects & customer services battleground initiatives

  • Whilst in Qatar, project managed the transformation plan of a large call centre into a competitive & revenue generation unit; also selected & deployed the workforce management system, knowledge management & MIS systems