Airline Business Process Re-engineering Consultant
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Experienced and versatile consultant with a very broad range of strategic and operational management skills
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Substantial experience of working with blue chip organisations within the Airline and Travel Industry with expertise in GDS, including Amadeus Altéa Suite
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Proven history of driving high-impact, business-critical projects relating to Airline Sales, Reservations and Ticketing
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Additional expertise in optimising airline procedures, process automation (robotics), customer care and business development
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Business Development experience includes being responsible for identifying new revenue streams, including introduction & development of student fares & frequent flyer cards at one client; & OB Fees implementation at one UK airline
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At a Middle Eastern airline he was tasked with re-engineering processes relating to passenger sales, reservations & ticketing; redefined procedures for collecting ancillary fees, introduced OB Fees, resulting in reduced administration time/reduced costs
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Was also involved with EMD Product definition and implementation
