Experienced and versatile consultant with a very broad range of strategic and operational management skills

Substantial experience of working with blue chip organisations within the Airline and Travel Industry with expertise in GDS, including Amadeus Altéa Suite

Proven history of driving high-impact, business-critical projects relating to Airline Sales, Reservations and Ticketing

Additional expertise in optimising airline procedures, process automation (robotics), customer care and business development

Business Development experience includes being responsible for identifying new revenue streams, including introduction & development of student fares & frequent flyer cards at one client; & OB Fees implementation at one UK airline

At a Middle Eastern airline he was tasked with re-engineering processes relating to passenger sales, reservations & ticketing; redefined procedures for collecting ancillary fees, introduced OB Fees, resulting in reduced administration time/reduced costs

Was also involved with EMD Product definition and implementation