Airline Business Process Re-engineering Consultant

  • Experienced and versatile consultant with a very broad range of strategic and operational management skills

  • Substantial experience of working with blue chip organisations within the Airline and Travel Industry with expertise in GDS, including Amadeus Altéa Suite

  • Proven history of driving high-impact, business-critical projects relating to Airline Sales, Reservations and Ticketing

  • Additional expertise in optimising airline procedures, process automation (robotics), customer care and business development

  • Business Development experience includes being responsible for identifying new revenue streams, including introduction & development of student fares & frequent flyer cards at one client; & OB Fees implementation at one UK airline

  • At a Middle Eastern airline he was tasked with re-engineering processes relating to passenger sales, reservations & ticketing; redefined procedures for collecting ancillary fees, introduced OB Fees, resulting in reduced administration time/reduced costs

  • Was also involved with EMD Product definition and implementation