Airline Business Process Consultant
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Multi-disciplined: proven senior management experience in business process, project management, process design, operations & workflow management
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Over 20 years experience in various industries including Air Transport, Travel, Tourism & Energy
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Commercial & operations experience across B2B & B2C environments & first hand project management experience
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Strong process design experience
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Has led, designed & delivered process improvement & transformation projects using Six Sigma and WorkOut™ tools & has been involved in developing robust change management practices to support long-term delivery of improvements to businesses
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Project management background primarily obtained in airline industry
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Ran cross-functional project teams delivering commercial projects including a new corporate dealing model, redesigned processes for ticket issuance, redesigned on-boarding processes for new hires & a complete integration of a new talent management system into the SAP platform
