Airline Business Process Consultant

  • Multi-disciplined: proven senior management experience in business process, project management, process design, operations & workflow management

  • Over 20 years experience in various industries including Air Transport, Travel, Tourism & Energy

  • Commercial & operations experience across B2B & B2C environments & first hand project management experience

  • Strong process design experience

  • Has led, designed & delivered process improvement & transformation projects using Six Sigma and WorkOut™ tools & has been involved in developing robust change management practices to support long-term delivery of improvements to businesses

  • Project management background primarily obtained in airline industry

  • Ran cross-functional project teams delivering commercial projects including a new corporate dealing model, redesigned processes for ticket issuance, redesigned on-boarding processes for new hires & a complete integration of a new talent management system into the SAP platform