Mukesh is a dedicated Subject Matter Expert for the Air Transport/Travel domain.
He has over 12 years' experience with a strong background in PSS Systems, Business Analysis, Business Strategy, Operations, Project implementations and Transitions.
He has vast hands-on experience with Gap analysis, Process mapping and working on process improvement; Trouble shooting on airline defects, defects Management, Client communications and Project transition and enhancement.
His previous roles have included Subject Matter Expert for IShares and axsRES reservation systems, working on Requirements, BRDs, and Functional Specifications for IEMD, Business Analyst for the SITA- Inventory System (Amadeus, PSS Systems) and the lead Consultant for Sky team Alliance - Saudi Arabian Airline Amadeus PSS Systems.
Mukesh’s Air Transport skills include EMD & IEMD, Pricing, Reservations/Ticketing, Revenue Management, Frequent Flier/ Mileage credit on code-share and Interline agreement basis, Process Mapping & Analysis and Customer Service Delivery. He has worked on various GDS systems- Amadeus, Galileo, Sabre, Ishares, axsRES as well as Airline Inventory System (Altea) and Departure Control System (Flight Management & Customer Management).
Mukesh is a determined and resourceful individual who works well leading a team and as a team member.